FAQ

Some frequently asked questions

For £250 you get your choice of website layout / design which our designers then tweak to suit your business and branding, up to 6 free professional stock images if you don’t have your own, and 12 month’s of website hosting, domain registration, domain / business email accounts and website backp / support.

We’re always sad to see anyone go, but you are free to cancel our services at any point. Just get in touch with us through our support / ticket system requesting cancellation. We will then stop your services and delete your website and website content. If we have registered a domain on your behalf, this will be unlocked and available for transfer to another host etc for as long as your registration period remains valid.

No, we’re afraid that migrating your website outside of our hosting / support is not possible. We take pride in offering a complete service, which includes running, hosting and supporting your site. If you wish to have any of our websites hosted elsewhere, please contact us regarding our bespoke design service, and we’ll create something extra special just for you.

No problem – we’ll send you the DNS details you need to give to your domain registrar in order to point your domain to your new website.

Of course. WordPress is the world’s most popular CMS, and it’s easy to add and edit your own content and pages.

We have an extensive set of “how-to” tutorials and videos available to help you. You can also find tons of extra info, tips and ideas on working with wordpress on line.

You can add as many new pages as you wish (providing you don’t exceed our standard web space limits). If you do find out you are running out of room, we will be able to increase the amount of space available to you for a modest fee.

A limited range of extra features and services may be added to your website when you order it, or at any point in the future. These optional extras are available for a one-off installation / setup fee (please see Options in our main website to see what we offer and prices).

While we include technical website backup and support, we regret we cannot include any extra design work, such as altering page layouts, or adding new pages, images or menu items etc. You are of course free to add and edit your own pages and layouts, and you’ll find plenty of on line assistance to help you do this. You may also hire our design team to carry out any modifications for you if you wish.

Kickstarter websites were created for busy “non technical” business owners who need a stylish, simple and easy total website solution. With the exception of creating the odd blog post, most Kickstarter customers are happy to get their site going, looking good and then forget about it, knowing it’s in safe hands.

A large part of our service is to make sure we keep your website on line, looking good and working smoothly. Adding new features such as plugins or themes add an extra layer of technical risk and complexity, so we don’t allow this.

If you are interested in a custom, bespoke website, we would be delighted to create something extra special, built to your specification – please enquire and we’ll give you a quote for your project.

When you order your Kickstarter Website Package, you are covered for a full 12 months.

Once your first year with us is up, you will be invited to renew your services on an ongoing annual basis. Please see “pricing” for current details. Of course you are free to cancel your website / services at any point.