Speedypancake Web Design – terms and conditions
If you’re looking at this page, the chances are you’re either being extremely thorough, just nosey, or something may have gone wrong. If you’re having problems your first port of call should be to get in touch with us contact us. We’re a friendly, helpful bunch and we’ll do our best to assist you with any problems .
Below you will find our standard terms and conditions. We’ve done everything we can to make our terms of service clear & honest, so you won’t find any complicated mumbo jumbo or “legalise”. We’re just trying to cover our backs in case someone would try to rip-off our designs or abuse our excellent service.
If you’re still curious then please read on….
The aim of this page is to inform you about what possible “user data” we might collect, why we may do this, and how you can manage and control any of your data we may hold.
We don’t purposefully gather or use any data we don’t need, or you don’t want us to use.
We hope you will agree we have tried our best to explain these technical things in a simple and clear way. We welcome your questions and comments on this policy.
Anonymous Technical Data
Whenever you use a website, mobile application or other Internet service, certain technical information usually gets created and logged automatically. This technical information is anonymous and we do not sell or share this information with anyone.
Here are some of the types of technical data that may be available to us:
When you visit a website, depending on your device, browser and privacy settings, the website hosting servers may automatically record anonymous information (“log data”), including information that your browser sends whenever you visit a website, or that your mobile app automatically sends when you’re using it.
This log data typically includes your Internet Protocol address (IP address), a note of the website pages you view, browser and device type and settings, the date and time the site was viewed etc.
If you are interested, you can request more details about the types of information which may be recorded in our logs by using any of the contact options available on our website.
Many websites also use “cookies” (small text files sent by your computer each time you visit the website, unique to your user account or your browser) or similar technologies to capture log data.
In addition to log data, anonymous technical information about the device you’re viewing our website on, including type of device, operating system, settings etc. may also be recorded.
Whether some or all of this data is logged depends on what type of device you’re using and the settings you have chosen. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or Android phone. To learn more about what information your device makes available to us, please check the policies of your device manufacturer or software provider.
What do we want with all this data?
Believe it or not, we generally have better things to do with our time than pouring over screens of anonymous technical data and visitor statistics…
However, we may keep an eye on things from time to time. It can be useful for us to know which of our pages or sections are popular (and which are not). It can also be handy to measure the effectiveness of any marketing activity if we see a corresponding jump in visitor numbers. Server Logs can also be valuable if the website has a technical problem, or in the unlikely event that our site suffers a security breach such as hacking.
Technical Data Analysis
We may use a trusted and secure 3rd party “analytics” service such as “Google Analytics” or Webmaster Search Console.
The only people with access to this data are the website owner / administrator and the data controller who has collected the data – eg. Google.com. Services like these can help us to monitor and understand technical data and statistics with a view to improving our website, user experience and service to you. The type of data available ranges from our most popular website pages or sections, any external websites linking to our pages, any geographic regions where our visitors may be coming from. It can also flag up any technical problems, such as web pages which are failing to display properly etc.
You can find out more about how Google handles and stores user data, security and privacy here: https://privacy.google.com/businesses/compliance
Sign-up Services & Contact Forms
If our website offers a subscription news service, such as e-newsletters, the contact information you give us, such as your name and email address which is obviously required in order to deliver your service is stored remotely and securely in an encrypted database by a 3rd party email service provider such as Mailchimp.
Before you can sign up to a service such as a news letter or use a contact form, we require that you give us your explicit permission to use your contact details so we may provide the service you requested (deliver e-news letters or reply to your message).
We never SPAM or sell or share data
We endorse and follow the latest anti-spam / privacy legislation, and you will find a clear “Unsubscribe” option on every news / marketing email you receive from us if you ever decide to cancel the service.
Online Sales / Ecommerce
If our website features an ecommerce / online shop section, we require that customers submit personal details such as the item(s) you have ordered, your name and contact details so we may complete your order. Our sales system uses an extra layer of data encryption (SSL Certificate) for added security and peace of mind. This can be verified by viewing the little green “padlock” icon at the start of your browser address bar.
We do not view, record or store any security-sensitive information such as credit card details, and all transactions are handled off-site using your chosen payment method by trusted and secure third party partners, such as Paypal, or your online banking / BACS systems.
Sales orders and customer details
Website Security Software such as “Wordfence”.
Our website may be equipped with 3rd party plugins such as “Wordfence” for additional security. This software is designed to log and monitor the activity of site visits by ip address, alert us and act to protect the website if something potentially unsafe or suspicious occurs. For example, if an ip address attempts to login to our website without the correct credentials, that ip address may be recorded and further attempts to access the site may be denied.
Only website administrators are able to view any data recorded for safety and security of the website and its visitors.
In the event of a serious security breach, we will attempt to notify any users whose data might be affected within 72 hours wherever possible.
Choices you have about your data:
You can cancel any subscription you may have asked us to sign up to at any time. For example, if you unsubscribe to a newsletter we will also remove your details from the subscribers database.
You also have data / privacy options available to you through the device or software you use to access our website. For example your browser or the device you use lets you control any cookies or other types of local data sharing and storage.
To learn more about your choices, please see the information provided by your device or software provider.
Your Data Privacy Options:
You have options in relation to the information that we have about you which are described below. To exercise any of these options, please contact us.
You can access any information we hold about you
Please contact us using any of contact options on our website, asking us for details of any data we hold about you. If we have any data which matches the details you give us, we’ll attempt to share this with you within 40 days of your request. A fee of £10 may be charged at our discretion.
Get your information corrected or deleted
You can contact us using any of the contact methods available on our website to update or delete any personal information we may have on record. For example, if you subscribed to a newsletter and have a new email address.
Object to us processing your information
You can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications. We only ever send you such material if you’ve agreed to it but, if you’d rather we didn’t, you can easily unsubscribe at any time.
Have the information you provided to us sent to another organisation
Where we hold this information with your consent or for the performance of a contract with you, where it’s technically feasible. Proof of ID will be required.
Right of Complaint
If you’re based in the EEA and think that we haven’t complied with data protection laws for some reason, please contact us directly in the first instance detailing your complaint and we will do our best to resolve your concerns. You also have a right to lodge a complaint with the Data Protection Commissioner in Ireland or with your local supervisory authority.
Contract Terms & Conditions:
By using any of our services, you implicitly accept the following terms and conditions:
Ordering any of our services is as easy picking up the phone or emailing us and asking for them.
If you are ordering a bespoke website, we’ll have an informal chat and get to know a bit about you, your business and your requirements. We will then offer a free, no obligation quote for your project based on what we believe you require.
If you decide to go ahead, we’ll look for full payment in advance for smaller projects ( 1 day or less), or a deposit of the total agreed amount (normally 50%). At our discretion, we may offer new clients the option of a refund if they decide to cancel their project within the first 2 weeks of working with us.
Proceeding with your project, we will keep you fully informed and up to date throughout the development process.
Website Content – Your responsibility
We know all about websites – you know all about your business, so you will be required to supply us with suitable content (text and images) for use on your website. We will happily help you source suitable image library stock if required, but any costs will be extra and paid by the client. Our copywriters will also be happy to go over any text you supply with a view to tidying things up, making them SEO friendly and easy to read.
If you need a hand with writing content or sourcing images etc we can help with that too, but there may be an extra charge, depending on the size and complexity of your site – ask us.
As we depend on you supplying us your content, you must supply this in a timely manner, ideally before or shortly after we begin work on your project. Failing to supply your content will hold up your project. If you fail to supply it within a reasonable time (1 month), we reserve the option to put your project on hold. If we are still unable to progress your website because you have failed to supply content for 6 weeks or more, we reserve the right to cancel your project. You will be informed via email, and no refunds will be due or offered. At our discretion, your project may be resumed once you have supplied the necessary content, and have paid a surcharge (20% of the total project cost).
If you do decide to go ahead after receiving our quote (and we hope you will) we will then issue a proforma invoice for the total amount or deposit for larger projects. We will look to receive immediate payment via electronic transfer in our bank account .
Once you have accepted our quote, if we do not receive your payment, or hear from you within 5 days, we will assume you no longer require our services.
Hosting and domain registration:
Every web site on the internet requires a registered domain name and a web site host to store your site files. Unlike some other Web Design Companies, we do not try to tie you in to an expensive hosting agreement. In fact we don’t offer web hosting at all. We can make recommendations and you are encouraged to choose your own hosting supplier and domain registrar.
Many hosting companies include your domain name registration service for free. Commonly available hosting costs currently start at around £2.50 per month, depending on your provider. Like broadband providers, prices vary so shop around for the best deal. We can supply advice and recommendations on request so please ask us if you’re not sure. It is you (the customer’s) responsibility to ensure your supplier’s hosting services meet our following basic minimum requirements: PHP5.7, SQL database and an FTP facility. Most do but please ask us to check if you are not sure, or if you need assistance.
If you already have a web site (you own a domain name and have a hosting contract in place) even better! Just ask us to check your arrangements are suitable for our wordpress requirements. Once you have purchased your website design, we’ll need your hosting company / package / hosting plan you are on, along with your logins / passwords, ftp access details to transfer the new files across. Your current provider should be able to supply these details on request if you don’t have them handy.
Your domain registration and hosting package agreement is between you and your chosen supplier. We cannot (and will not) be responsible for any problems or losses you may have with their services.
You are free to change your hosting arrangements at any time, and we will do everything we can to assist you with this. However we cannot guarantee the continuity of your services.
By using our services you are purchasing the right to use one copy of our web site layout, design and design experience.
All our designs, design components (and any content we may have created on your behalf) remain the copyright of Speedypancake or their respective owners. When you buy your site from us, you are purchasing a license to own and publish one copy of the design. Again, legal copyright is retained by Speedypancake. You may not under any circumstances duplicate or re-sell any of our website designs, code, design input or content.
You (the customer) are responsible for all content on your web site, including any comments published on your site. You must supply us with suitable content to use within your website. If we feel any of the content you submit to us for inclusion or publication is likely to cause offence, libellous, pornographic, criminal or inciting a criminal act, misleading or deceptive, we reserve the right to remove such content and suspend your service at any time.
Optional Website Maintenance and Aftercare Services
You are also explicitly responsible for the security of your website, including any private data or customer details you store on your site / web host / servers.
If you engage Speedypancake in a website maintenance / support role, you agree to inform us about any changes in your hosting arrangements, company ownership and business address.
As part of any ongoing service contract with us, you agree to take all reasonable steps to keep your site login and password details safe and secure. You also agree to Speedypancake maintaining a “master login” and FTP access for the purposes of site maintenance, problem-solving, backups and statistical reporting.
Important Note About WordPress:
WordPress software and associated plugins benefit from regular community updates and upgrades. It is the website owner’s responsibility to keep your website secure and updated to maintain reliability and security.
In the event of a technical problem with your web site, please contact our support directly by email in the first instance. While our responsibility for technical issues is limited and ends with the handover of your website, we may, at our discretion, investigate any problems and attempt to help you resolve them.
While we are known for meeting or beating quoted delivery dates, we do not accept any liability for any loss, damage or perceived loss of income as a result of us missing any deadline you may have.
We cannot be responsible for any type of data or financial losses as a result of using the website we build you. The client is responsible for checking, maintaining and reporting any technical faults or security breaches.
Unless you have a maintenance contract with us, it is the client’s responsibility to ensure you keep regular software and file / data backups.
While we take all reasonable care to ensure any website we build you is “secure” when we hand it over, software and malicious “hacking” techniques are constantly changing. It is you, the client’s responsibility to keep your software and plugins up to date, and keep any sensitive company or client data secure. This includes all website logins and admin account details.
We guarantee that your website will be supplied in full working order when uploaded to your hosting company. Due to the dynamic nature of websites, software updates, user content edits, uploads and updates, we regret that refunds are not possible if malfunctions occur after this time.
If you intend to replace or move your web site at some point in the future, we may, at our discretion, assist by making your site content, images, database and backups (minus any of our propriety design input) available for transfer to your new site for a change-over period of four weeks following our receipt of a help request. There will be a small service charge involved.
Notes: “you” means the individual or company representative initiating our services.
“We, us or Speedypancake” means our company; Edinburgh- based Speedypancake Web Design.